How Do You Hire A Coach of Excellence?

Leading Coaches Sheila Maher and Suzi Pomerantz have been brainstorming about what advice we’d give to those executives in organizations who have the job of hiring executive coaches.  We’ve put together a rating scale and we’d love your feedback and input, from your own experience, about the hiring of “individual coaches of excellence”, whether they are solopreneur coaches or chosen from among a cadre of coaches in a coaching company.

We assert that it is not useful to shop by price.  The cheapest coach is not the best coach.  Shopping for coaches on price, comparing rates per coach, is not how to choose excellence.  It is impossible to compare the hourly rate per coach in a coaching company with the hourly rate per coach as an individual solopreneur due to cost factors such as overhead, marketing, and mark-ups for profit margin in a coaching company.  In other words, the organization may hire a $400 an hour coach from a coaching company, but may actually be getting the services of a coach who is only being paid $80 an hour by the coaching company that subcontracted them out.

Thus, we offer this template for hiring executive coaches of excellence so that you will have criteria to use besides pricing:  the hiring executive can use this for interviews or in an RFP process for executive coaches.

Criteria for selecting coaches

While designing this list, we allocated points for each item, thinking that the hiring executive would then be able to determine based on weighted criteria whether or not the coach being interviewed is a coach of excellence.

Executive Experience:  total points: 30

  1. Do they have management, leadership, or boardroom experience?  — 10 points
  2. Experience at the executive level: Have they coached executives or worked as an executive? — 20 points

Coach Experience:  total points: 50

  1. What led you to become a coach? — 0 points (this is just about hearing their story to determine if their journey is relevant to your coaching needs)
  2. What was the most valuable “take away” from your coach training?  –  5 points
  3. How much of your coaching has been done in organizations? – 10  points if over  70%, 0 points if below 50%
  4. How do you integrate your coaching into organizational systems?  –5 points
  5. Have they had experience coaching executives at the same level for which you’re hiring?  (i.e., have they coached CxO’s or high potential leaders before?) – 10 points
  6. Do you have any “specialty” areas that you like to coach or have significant background in, i.e. diversity, conflict, leadership presence?  — 1 point
  7. What results do your clients report from their work with you?—10  points if their executive client references confirm these results OR if the results they report are aligned with what you are looking to hire them to do.
  8. What is the coach’s philosophy?  Does it align with the organization’s mission, objectives, values and culture? – 5 points
  9. Do they have a coaching credential from ICF or IAC?  — 4 points

Using Coaching Tools Effectively:  total points: 20

  1. How have you measured the success of your coaching? Has the coach successfully used metrics to measure results and demonstrate behavioral change? — 4 points
  2. Has the coach had experience using the organization’s metrics to measure the results of the coaching program?  360’s, employee satisfaction, leadership survey, already existing tools in the org. — 4 points
  3. What assessments has the coach used? How has the coach used assessments within the coaching engagement? — 4 points
  4. What leadership model(s) and organizational theories has the coach utilized and how have they used it in their coaching? –  4 points
  5. What coaching methodology has the coach utilized and why is it appropriate for this executive, this organization, this engagement? — 4 points

Do you agree with these criteria?  What are we missing?  Are these weights aligned with your thinking about what’s important to consider?

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Success Factors: Leadership, People, Strategy and Differentiation

Picture 7Leading Coach Andrew Boddice and his partner conducted research across the top 500 businesses in Scotland.  This article is the second in a three-part series.  Leaders of organizations must be able to create the right environment for
employees and articulate the direction of the business.

You can download the PDF of the article to read it in full here:  Boddice article 2 leadership values

Leadership Styles

One of my clients sent this to me this morning…it’s good stuff to fuel our discussions of coaching leaders!

Adapted from the upcoming “The Wall Street Journal Guide to Management” by Alan Murray, published by Harper Business.

Leadership is less about your needs, and more about the needs of the people and the organization you are leading. Leadership styles are not something to be tried on like so many suits, to see which fits. Rather, they should be adapted to the particular demands of the situation, the particular requirements of the people involved and the particular challenges facing the organization.

In the book “Primal Leadership,” Daniel Goleman, who popularized the notion of “Emotional Intelligence,” describes six different styles of leadership. The most effective leaders can move among these styles, adopting the one that meets the needs of the moment. They can all become part of the leader’s repertoire.

Visionary. This style is most appropriate when an organization needs a new direction. Its goal is to move people towards a new set of shared dreams. “Visionary leaders articulate where a group is going, but not how it will get there – setting people free to innovate, experiment, take calculated risks,” write Mr. Goleman and his coauthors.

Coaching. This one-on-one style focuses on developing individuals, showing them how to improve their performance, and helping to connect their goals to the goals of the organization. Coaching works best, Mr. Goleman writes, “with employees who show initiative and want more professional development.” But it can backfire if it’s perceived as “micromanaging” an employee, and undermines his or her self-confidence.

Affiliative. This style emphasizes the importance of team work, and creates harmony in a group by connecting people to each other. Mr. Goleman argues this approach is particularly valuable “when trying to heighten team harmony, increase morale, improve communication or repair broken trust in an organization.” But he warns against using it alone, since its emphasis on group praise can allow poor performance to go uncorrected. “Employees may perceive,” he writes, “that mediocrity is tolerated.”

Democratic. This style draws on people’s knowledge and skills, and creates a group commitment to the resulting goals. It works best when the direction the organization should take is unclear, and the leader needs to tap the collective wisdom of the group. Mr. Goleman warns that this consensus-building approach can be disastrous in times of crisis, when urgent events demand quick decisions.

Pacesetting. In this style, the leader sets high standards for performance. He or she is “obsessive about doing things better and faster, and asks the same of everyone.” But Mr. Goleman warns this style should be used sparingly, because it can undercut morale and make people feel as if they are failing. “Our data shows that, more often than not, pacesetting poisons the climate,” he writes.

Commanding. This is classic model of “military” style leadership – probably the most often used, but the least often effective. Because it rarely involves praise and frequently employs criticism, it undercuts morale and job satisfaction. Mr. Goleman argues it is only effective in a crisis, when an urgent turnaround is needed. Even the modern military has come to recognize its limited usefulness.

Your comments are welcome below (make sure you’re logged in to see the comment box).  How do you see using these with your leader clients?

TREND: $2Million Gift to Start Coaching Institute

Hey, Leading Coaches…how do you feel about this press release that came out last week?  What do we think about coaching being linked with a psychiatric hospital, no matter how well respected?  What impact will that have on your marketing efforts?
McLEAN HOSPITAL LAUNCHES FIRST INSTITUTE OF COACHING

Belmont, MA—With an extraordinary $2 million gift from the Harnisch Foundation, McLean Hospital recently launched the Institute of Coaching, the first-of-its-kind center for coaching-related research, practice and education. The goal of the center is to advance excellence in research and practice within the bourgeoning field of coaching.

Coaching is a professional practice designed to optimize human potential and performance in diverse arenas including leadership, healthcare and public service. According to Institute Director Carol Kauffman, PhD, a psychologist at McLean and a professional coach, “coaching is a remarkable change process that has often been thought of as a self-help method without established best practices. The goal of the Institute is to provide a solid scientific foundation of coaching based on good science, good research and good practice. Evidence-based coaching will transform the field by giving coaches and clients more and better choices of best practices.”

The Institute will advance the field of coaching through five centers of excellence, including research, education, applied positive psychology, health coaching and executive and leadership coaching. The Harnisch Fund for Coaching, established with a $2 million gift, will fuel coaching-related research by awarding grants for high-quality scientific coaching studies. The Institute’s research center will also disseminate empirically supported best practices, including peer-reviewed studies.

Ruth Ann Harnisch, a philanthropist and certified professional coach, chose to fund coaching research at McLean after listening to the stories of researchers at the first-ever International Coaching Research Forum organized by Kauffman in 2008. “They talked about the challenges they faced as serious academics attempting to do peer-reviewed, respected coaching research. It became clear to me that a respectable academic home for coaching would be a game-changer for the field,” she said.

Establishing the Institute at the world-renowned, Harvard-affiliated McLean Hospital was a good fit, according to Harnisch. Known for its cutting-edge research and world-class professionals, McLean has been studying and practicing coaching-related disciplines for years. “There is a growing interest in positive psychology, of which coaching is an integral part,” said Philip Levendusky, PhD, director of Psychology, at McLean. “Increasing evidence shows that coaching can have a positive impact on healthcare delivery in terms of lifestyle changes, medication compliance and a host of other changes that reap big rewards for patients and the healthcare system. In her gift to establish the Institute of Coaching, Ruth Ann Harnisch has made a significant commitment to the coaching profession and to improving the lives of individuals.”

U.S. News & World Report consistently ranks McLean Hospital the nation’s top psychiatric hospital. McLean is an affiliate of Harvard Medical School and Massachusetts General Hospital, and a member of Partners HealthCare. For more information about McLean Hospital, visit www.mclean.harvard.edu. For more information about the Institute of Coaching, visit www.instituteofcoaching.org

###

Adriana Bobinchock
Director, Media Relations
McLean Hospital
115 Mill Street
Belmont, Ma 02478-9106
Phone: 617-855-2110 Fax: 617-855-2120
abobinchock@partners.org

http://www.mclean.harvard.edu

Ever Thought About Your Role as an “Inspirer”?

Our very own Leading Coach, Toni Reece, has been engaged in a project called The Get Inspired Project.  When she interviewed me for the project, she showed me a whole world I never considered before…that of seeking to inspire, intending to inspire, causing inspiration on purpose…as if you could follow a system or methodology to generate inspired results.  Over the years I’ve had folks tell me I’ve inspired them, and I’m always inspired by, and moved by other people, but I always thought that was just a matter of timing, leadership resonance, or subject matter alignment.  It never occurred to me to be accountable or intentional about inspiring others.  Hmmmm. 

So what does this mean for us as executive coaches?  Are we supposed to be inspiring our leader clients?  Is that an inherent role in our profession?  Sounding board, strategic thought partner, guide and inspiration-causer? Or is it precisely because we do not set out to cause inspiration that we do?

What do you think?

The Big Question Seminar

Suzi Pomerantz

Your Free Recording Is Here!

Welcome to the Big Question Seminar with Suzi Pomerantz.

The seminar followed an appeal for coaches to share their most pressing questions about executive coaching.
We explored questions in these six areas: [Read more...]

Creativity and Innovation Are Critical for Sales and Leadership

Stop whining about the economy! It’s no excuse! (I’m talking to myself here, not you–unless, of course, it applies!)

We have an opportunity to truly step up and lead and be creative with how we grow our businesses and lead our organizations now more than ever. I was reminded of this by a fabulous piece of internet fluff that was floating around and shows some brilliant creativity around sales, design, and advertising, which I also see having tremendous implications for leaderships. Check out the images below, and think about where in your role as a leader (whether of your career or team or business) you can inspire creativity. What can you innovate to provoke thinking or intrigue? Let those creative juices flow! Meeting client needs and finding creative ways to be of service will impact your sales, too!

1. Advertising billboard for a Bic razor…now THAT’S thinking outside the box! Where can you utilize resources beyond the borders of how you normally think of what’s available to use?

2. Is it art or seating? A statue or furniture? Form or function? YES! Check out the sculpture-turns-to-seating pictures below. Now that’s what I call leveraged design!

3. Square watermelons? Genius! A round watermelon can take up a lot of room in a refrigerator and sits awkwardly on the shelves. Smart farmers forced their watermelons to grow into a square shape by inserting them into square, tempered glass cases while the fruit is still growing on the vine.

Razor BillboardSculptureFurnituresculpture / furnitureSculpture/FurnitureSculptureSquare WatermelonsSquare Watermelon BoxSquare Watermelons