The Leader's Clubhouse http://leadingcoachescenter.com/clubhouse Wed, 25 Jan 2012 18:37:54 +0000 http://wordpress.org/?v=2.8.1 en hourly 1 Recording of Mike Jaffe, The Human Wake Up Call, on Leading Coaches’ Center Mastermind http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-mike-jaffe-the-human-wake-up-call-on-leading-coaches-center-mastermind http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-mike-jaffe-the-human-wake-up-call-on-leading-coaches-center-mastermind#comments Wed, 25 Jan 2012 18:34:03 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=673

On January 25, 2012 we kicked off the year with 39 leading coaches signed up to hear the inspirational and breathtaking story of Mike Jaffe, who worked at the World Trade Center on the very floor where the first plane struck the building on 9/11.  In fact, as he shares in his story, the plane hit his desk.  He shares his story with us along with his strategies and tools for creating your own personal transformational wake up call and how to apply that to your work, your life, your coaching clients, and yourself.

Listen to the call with Mike:

Click the play button below to listen to Mike’s inspiring story and powerful tips for how we can wake up our clients!

Download the call:

You can download the mp3 file if you prefer to download the mp3 to your iPod or other player for later listening, you can do that by clicking HERE!

Mike’s book, WAKE UP! Your Life Is Calling:  Why Settle for “Fine” When So Much More Is Possible? is available now!

Posted at the bottom of this page are notes I took on Facebook during Mike’s call with us, and here is Mike’s bio:

About Mike Jaffe

Mike Jaffe, MBA, CC – Certified Life Coach


Mike Jaffe is a Human WakeUp Call!
·         Mike Jaffe is a nationally-recognized speaker, seminar leader, business and personal coach, and author of WAKE UP! Your Life is Calling. Why settle for FINE when so much more is possible?  As a 9/11 survivor who has transformed his life, Mike Jaffe serves as The Human WakeUp Call™ by  using his own brush with tragedy as a message of self-discovery and empowerment.
·         Mike’s new book, WAKE UP! Your Life is Calling serves as a wakeup call for us all, sharing deeply personal stories – his own 9/11 story included – and providing a framework for utilizing his five principles to WakeUp your potential, live powerfully and turn your intentions into your reality.
·         Mike is committed to championing programs that bring perspective, tools and support to the workplace, enabling increased professional success and accountability together with better quality of life.  Mike stands out for his energetic, authentic and thought-provoking messages and real life approach to the issues and opportunities that people and organizations face in today’s complex, fast-paced world.
·         The founder of the Mike Jaffe Company, Mike’s been a featured expert on CNN, Fox News, New England Cable News and has been published and quoted in the Wall Street Journal, MSN, US News & World Report, Crain’s NY Business, Entrepreneur Magazine Radio and other national and regional media outlets.

Mike Jaffe combines a solid business background with a motivational style that ensures clients clarify their goals and achieve successful results. With more than 12 years of coaching and mentoring executives and corporate teams, Mike brings a wealth of experience, and powerful insight to your company as a business and personal leadership coach, keynote speaker, workshop leader and nationally published writer.

When Mike worked as a Global Marketing Specialist at the top of the World Trade Center, one random morning he decided to take a later train. The day was September 11, 2001 and his choice ultimately saved his life. The rest of his business team and many more colleagues and friends were not as fortunate. The events of that tragic day served as a shocking WakeUp Call, leading Mike towards his calling to inspire and guide others in creating possibility in their own lives and businesses without wasting another precious day.

Now Mike is a certified life coach and committed to serving as a Human WakeUp Call™ for others around the world. His unique approach and rare insight combines the power and directness of coaching to empower his clients to break free of their complacency, limiting beliefs and inactivity. He pushes them to overcome the challenges that inevitably arise, to stay focused and reach their goals.

An energetic and passionate professional, Mike has provided motivational speaking presentations to corporate and academic audiences, and community and nonprofit groups including Steinhardt School of Education at New York University, the Interfaith Housing Association, and Guardian Life Insurance Company. Mike received his MBA in Management and Marketing from New York University and his BBA in Management and Finance from SUNY Albany. He is a certified life coach, trained by the Life Purpose Institute (LPI) of San Diego.

Mike’s experience provides the insight to help clients tackle the broad array of challenges they often face. His career has included business strategy and planning, new product development, client retention and loyalty, and product launch and support, for major global players such as American Express, Marsh and McLennan and JP Morgan Chase. His strong client orientation and entrepreneurial drive has been demonstrated as an international consultant, a customer loyalty leader, and as a founder of two independent small business startups. He is also a popular guest lecturer for New York University.

Mike is ready to bolster your company by providing your top executives with a powerful, life-changing, success-oriented WakeUp call of their own.

Notes from the Leading Coaches’ Center Facebook Page

During the call, I tried to capture some of the gems Mike shared with us.  Scroll down to the bottom and read them going upwards, because they are posted in reverse chronology:

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-mike-jaffe-the-human-wake-up-call-on-leading-coaches-center-mastermind/feed 0 Leading Coaches’ Mastermind Call Recording: Mari Smith on Relationship Marketing on the Social Web http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-mari-smith-on-relationship-marketing-on-the-social-web http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-mari-smith-on-relationship-marketing-on-the-social-web#comments Tue, 13 Dec 2011 23:30:19 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=662

On December 13, 2011 we held a digitally interactive mastermind call featuring the brilliant Mari Smith, recently named by Forbes magazine as one of the TOP 3 social media power influencers. With over 66,000 subscribers on her facebook page alone, Mari is THE thought leader when it comes to using social media in relationship marketing.

We had 39 Leading Coaches register for the call, and we interacted on the Leading Coaches’ Facebook page while on the call with Mari.

You can listen to the recording here or simply push play on the player below.

Or, if you prefer to download the mp3 to your iPod or other player for later listening, you can do that by clicking HERE.

Below are the notes from the Facebook page with all the great resources Mari mentioned!

Topic: The New Relationship Marketing: How To Build, A Large, Loyal, Profitable Network Using the Social Web

What is relationship marketing? It’s all the actions you take online and offline to nurture the connections you have with your prospects, customers, alliances and partners… even with your so called competitors.You’ve heard of B2B and B2C (business to business, and business to consumer). Mari talks about how it all comes down to P2P: People to People.

Many businesses have not fully embraced the power of today’s social technologies due to a number of reasons, including fear of exposure, fear of negative comments and fear of wasting time and resources. In her new book, Mari skillfully walks you through her proven nine-step program for building a large, loyal and profitable network using the social web.

More about Mari Smith:

mari smithMari Smith is passionate about people! She is a Relationship Marketing Specialist and one of the world’s foremost experts on using Facebook as a marketing channel. She is coauthor of Facebook Marketing: An Hour A Day and her next book The New Relationship Marketing is now available, both published by Wiley.

Fast Company describes Mari as “a veritable engine of personal branding, a relationship marketing whiz and the Pied Piper of the Online World.” Dun & Bradstreet Credibility named Mari one of the top ten Most Influential Small Business People on Twitter.

Mari’s background includes over ten years in the fields of relationships, marketing and Internet technology, making social media her ideal arena. She travels the United States and internationally to share her wisdom and provide social media keynotes and in-depth training. She has shared the stage with the likes of Sir Richard Branson, the Dalai Lama, President F.W. de Klerk, Tony Robbins, Dr. Stephen R. Covey, and Paula Abdul. Through her consulting and training business, Mari helps business owners to accelerate their business profits by integrating proven social media marketing strategies. After applying Mari’s methods, her clients typically experience a significant increase in traffic, subscribers, clients, affiliates, lucrative strategic alliances and targeted media attention.

Mari also mentors up and coming social media professionals in a variety of specializations. Sixty-five graduates have gone through Mari’s intense social media professionals training since 2009 and thirty-five students are currently under Mari’s mentorship.

With her popular blog at MariSmith.com, and her large, loyal following on both Facebook and Twitter, Mari is considered one of the top resources and thought leaders in the world of marketing. She regularly appears in media locally and nationally in publications such as The New York Times, The Wall Street Journal, Inc., and Success Magazine.

A self described “bubbly Scottish-Canadian,” Mari was born and raised in Canada to Scottish parents, then lived in Edinburgh for 20 years and has been living in San Diego, California since 1999. Mari has a penchant for turquoise and bling and is frequently known for “owning” the color turquoise; she only ever wears shades of blue in public.

FACEBOOK PAGE NOTES

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-mari-smith-on-relationship-marketing-on-the-social-web/feed 0 Recording of Jeremy Robinson, CEO Coach, on Leading Coaches’ Mastermind Call November 2011 http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-jeremy-robinson-ceo-coach-on-leading-coaches-mastermind-call-november-2011 http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-jeremy-robinson-ceo-coach-on-leading-coaches-mastermind-call-november-2011#comments Thu, 10 Nov 2011 20:00:19 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=617

What a value-packed conversation!  On Thursday,  November 10th, 2011, Jeremy Robinson (the great) led an energetic discussion on professionalizing your executive coaching and he touched on some amazing points!

Click the play button below to listen to the absolute gems:

Or, if you prefer to download the mp3 to your iPod or other player for later listening, you can do that by clicking HERE.

Jeremy’s new book, Becoming an Exceptional Executive Coach! Use your knowledge, experience and intuition to help leaders excel, is featured in the Library of Professional Coaching, where you can access a sample chapter and then click through to buy your own copy!

Meanwhile, Jeremy generously shared his 10 points for sharpening your professional saw as an executive coach, and he magically turned 10 into 29 points-with-style.  Here they are, in case you want to follow along while you listen:

Jeremy Robinson’s top ten (well, a few more than ten):

1.   Have a point of view. The coach with a hypothesis about what’s going on his Client’s life is a hundred times more useful than that coach who only asks questions.

2.   Ask good questions. After that, don’t try to ask better questions. Remember better is the enemy of good.

3.   The most wonderful sound of good coaching has a baseline of silence.  Always be prepared to self-regulate and go silent.

4.   Be prepared to punctuate meaningful remarks of your Client and yourself with silence.

5.   Most coaches over talk.

6.   Be clear about who the Client is- is it the person in front of you or the organization?  Clarity about who the Client is makes for the best boundaries in coaching.  Good boundaries make coaching possible.

7.   Never argue with your Client. Never. Instead- influence.

8.   Always have a teachable point of view and always be prepared to have another teachable point of view in your back pocket if the first one flops with your Client.

9.   Speak the language of your Client in terms of her vocabulary. You don’t have to be a content expert in what your Client does, but you do need to know the vocabulary of your Client’s world.

10.                 Great coaching is about going from having a strong sense of self and big presence to no ego and completely merging with the Client- all in a nano-second.

11.                 Coaching is always about getting results. If you’re going for insights vs. results you’re on the wrong train.

12.               Be wary of Clients who are great talkers.  A lot of the talking that Clients do is propaganda. Yada YADA YADA.  So what.

13.                 Always keep your ears and eyes on the Clients’ behavior. How is she behaving? What’s changing or not changing?

14.                 Forget about your Coaching Client’s politics. Some of the most interesting coaching Clients have the most nauseating politics. It’s not what you’re there for.

15.                 The use of self is everything in coaching so pay attention to how you use your self.

16.                 All executive coaches should have at least two years of 2X per month supervision at different points in his/her career.

17.                 Coaches who haven’t had supervision or coaching themselves are saying they don’t believe in the work that they’re practicing.  Such men are dangerous!

18.                 Sharp goals make for good coaching process- especially early on.

19.                 Goals in Executive Coaching often morph as the Client changes, the boss changes or the organization changes.  Be prepared to go with those changes.

20.                 Tension is crucial to the coaching process the way a tight sail allows a sailboat to glide across the water. If you are too friendly with a Client and don’t have enough tension the process, the coaching will become flat and meaningless. If the coaching is too tension-filled and without play, the coaching experience will become uninhabitable for everyone.

21.                 Don’t be a steam-roller about your Client’s goals- you’ll turn into their nagging parent.   Most of us have enough parents already.

22.                 Keep your ears on the underlying dilemma that is playing as the Client articulates her goals.  Understand the dilemma, and you get the Client. Understand only the goals, and you lose the Client.

23.                 Be prepared to be a total empath with your Client, especially during the tough times. But that doesn’t mean you become a mushball.  Remember to drive the process.

24.                 There’s no crying in baseball but crying is good in coaching. It means there’s feeling going on.

25.                 Never coach someone who is a borderline personality disorder- unless you don’t mind getting sued.

26.                 Keep your priorities straight.   Create unfair advantages for yourself in how you contract your coaching so both you and your Client have a better chance of winning than losing.

27.                 Coaches will strong sycophantic tendencies and behaviors need personal therapy, not coaching.

28.                 Never try to win a land war in Southeast Asia- line from one of my favorite movies, The Princess Bride.

29.                 Also never go up against a Sicilian when death is on the line- another line from The Princess Bride.

That’s why I like Jeremy so much…The Princess Bride is my favorite movie of all time.  :)

Here’s more about Jeremy and his book!

You can visit Jeremy’s blog at this link here: www.ceocoachrobinson.com

You may also know Jeremy as the head of the Executive Coach Academy, the mission of which is to bridge understanding gaps between worlds of business and psychology and to create a learning community of emotionally intelligent coach-sages.

He’s also one of the principals at another coach training institution, iCoachNewYork.

He’s an MSW and MCC, and a well-known coach, trainer and supervisor of executive coaches based in New York City.  He was co-creator and co-academic Director of the Wharton Executive Coaching Workshop at the Aresty Institute Executive Education Program at the University of Pennsylvania. Since 1999, he has been the Dean of Executive Coach Academy.

Jeremy RobinsonAs a coach and coach trainer, Jeremy has specialized in using an Emotional Intelligence Behavioral model in working with his executive clients, many of whom are at the highest levels of their organizations. He has also focuses on coaching African-American, Latino and LGBT executives towards increasing their organizational influence and visibility. He has presented on executive coaching to the American Psychological Association, the Executive Coaching Summit, the Minority Corporate Counsel Annual Conference, and the International Coach Federation. He is a co-author of the Coaching Development Assessment (CDA), a coach self-development tool. He has a certificate in Psychoanalysis and Psychotherapy from the Postgraduate Center for Mental Health, as well as graduate degrees in Social Work and English Literature/Creative Writing.

Jeremy is the author of Becoming an Exceptional Executive Coach! You can take a peek inside the book by clicking to the book site, which is http://www.becominganexceptionalexecutivecoach.net/book.php

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-jeremy-robinson-ceo-coach-on-leading-coaches-mastermind-call-november-2011/feed 0 Quality Coaching Content Aggregated and Organized http://leadingcoachescenter.com/clubhouse/trend-reports/library http://leadingcoachescenter.com/clubhouse/trend-reports/library#comments Wed, 12 Oct 2011 04:23:01 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=609

Access a vast collection of research, case studies, articles, and books relevant to the profession of coaching. The materials are vetted, peer reviewed, and organized for you — we’ve made it easy to find and download the best content of the industry. The Library is free and it’s always open!

]]> http://leadingcoachescenter.com/clubhouse/trend-reports/library/feed 0 Leading Coaches’ Mastermind Call Recording: Karlin Sloan on UNfear http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-karlin-sloan-on-unfear http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-karlin-sloan-on-unfear#comments Wed, 14 Sep 2011 19:22:50 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=599

On September 14, 2011 we held a digitally interactive mastermind call featuring Karlin Sloan. We had 41 Leading Coaches register for the call, and we interacted on the Leading Coaches’ Facebook page while on the call with Karlin.

You can listen to the recording here or simply push play on the player below.

Topic:     Unfear: Facing Change in an Era of Uncertainty is Karlin Sloan’s latest leadership book

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1.) An overview of the key concepts of UNFEAR, including four principles to use with coachees
2.) An open discussion about coaching and fear-based behaviors – what are you seeing out there, and how can you address it effectively?
3.) Q&A with Karlin Sloan!

To order go to https://www.createspace.com/3456045 .
logoAnd now, you can *download a free sample chapter of Karlin’s new book, UNFEAR, at the Library of Professional Coaching, so you can have a taste of what it’s all about!!

Here are some endorsements of UNFEAR:

I just finished my first reading of Unfear and I’m deeply moved.  Karlin has done an amazing job of weaving and synthesizing important ideas and concepts in ways that support looking at ourselves, our organizations and our world in fresh, creative ways.  Unfear is an inspiring and practical guide to facing our fears and taking on creating a world that we want to live in.  -Marc Lesser, author of LESS: Accomplishing More by Doing Less

A leadership book that engages the head and heart!  Karlin Sloan delivers:  great metaphors, inspiring stories, and practical, doable, illuminating exercises.  Karlin captures the unique millennial opportunity for society in her concept of unfear, and she advances that concept through an extraordinarily clear and useful four-step model for practice in a complex and fast-changing world.  Leaders of organizations in search of meaning, relevance, outcomes, justice, and community engagement have a map to success in her narrative.  ~Raymond E. Crossman, Ph.D., President, Adler School of Professional Psychology

“This book isn’t for everybody – it’s just for those people who are willing to believe in a bright future. Karlin’s concept of unfear and its relevance for individuals and organizations manages to be original, comprehensive, and compelling. I am going to tell every leader I know, ‘You need to read this!’ -Miles Kierson,  author of The Transformational Power of Executive Team Alignment

Karlin writes beautifully; she writes from a place of depth where spirit and heart meet clear thinking. The result is a powerful narrative that addresses the most most basic deterrent to leadership – fear. – Prof. Sudhanshu Palsule, winner, Helsinki School of Economics Best Faculty of the Year Award, 2008

Without a doubt, this book is transformational–from a personal and organizational perspective. By focusing on ourselves and our connection to how we respond and react to situations and circumstances, we have untold power. It is from our own individual and unique strengths that we can have a better impact on those around us and the organizations we are a part of. This practical book is one that you will read over and over. – Lisa Harnisch, People and Culture Lead, Oregon Department of Human Services

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About Karlin:

CEO and executive coach Karlin Sloan has committed herself to finding out what makes great leaders tick, and to supporting leaders to be the change they wish to see in the world. As a corporate citizen she is an advocate for creating sustainable ways of working and living, and for creating positive organizational communities that work together for the greater good. She is the author of the acclaimed business book Smarter, Faster, Better;, which has been translated into Thai and Russian, and also the author of UNFEAR. She is the CEO and founder of Karlin Sloan & Company, a Chicago based leadership development consultancy devoted to helping leaders use everything they’ve got to make their organizations smarter, faster, and better.  For more information on Karlin Sloan see www.karlinsloan.com or subscribe to Karlin’s blog at http://karlinsloan.wordpress.com/

Karlin Sloan, MA believes that business leaders have a responsibility not just to make their organizations better, but to contribute to the world in a positive way.

Author: Smarter, Faster, Better; Strategies for Effective, Enduring, and Fulfilled Leadership (Jossey-Bass, 2006)

As the founder and CEO of Karlin Sloan & Company, Ms. Sloan provides organization development consulting, training and executive coaching to clients the U.S., South America and Asia. She has helped organizations to develop clearer, more effective communication, enhanced teamwork and powerful leadership in times of growth and change.

Experienced as a keynote speaker, Ms. Sloan is a frequent presenter on the topic of executive leadership development. She has been featured on ABC News Network’s “Moneyscope”, Fox Channel Five’s “Good Day New York” and Boston Cable Network’s “The Art of Coaching”. Her client list includes Allstate, Leo Burnett, MTV Networks, Interbank, Starcom MediaVest Group, NYU Stern School of Business, Jose Cuervo International and The Universidad Peruana Ciencias Applicadas.

As an active member of the executive coaching community, Ms. Sloan is a member of The Executive Coaching Summit, and the International Consortium for Coaching in Organizations Ms. Sloan has published articles in OD Practitioner magazine, ASTD’s Leadership and Organization Development Newsletter, and The International Journal of Coaching in Organizations, as well as writing the “Executive Coach” column for Executive Travel Magazine.

Ms. Sloan holds a BA from Mills College, an MA in clinical psychology from the Professional School of Psychology in San Francisco, and executive coach certification through the William James Institute Center for Executive Coaching.

She has been featured in The Wall Street Journal, The Los Angeles Times, The Christian Science Monitor and numerous other publications as an expert in workplace behavior. Fortune Small Business Magazine recognized Ms. Sloan for her consulting work with organizations following the terrorist attacks of September 11th. She is a featured presenter in Wharton Executive Education’s Positive Leadership Program at the University of Pennsylvania. Ms. Sloan is a 2007 US delegate to the Prince of Wales Business and the Environment Programme.

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches%e2%80%99-mastermind-call-recording-karlin-sloan-on-unfear/feed 2 Leading Coaches’ Mastermind Call Recording featuring Garry Schleifer, publisher of choice Magazine http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-featuring-garry-shleifer-publisher-of-choice-magazine http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-featuring-garry-shleifer-publisher-of-choice-magazine#comments Wed, 08 Jun 2011 17:56:46 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=595

On June 8th, 2011 we had 12 callers join us as Garry Schleifer of choice magazine talked with us about his story of applying the things he’d learned in his previous multimillion dollar operations that he’s applying to coaching and to the building of his coaching publication.  He touched on collaboration and various gems of wisdom about his criteria for success and for choosing partners and collaborators that will be helpful in any business! Click the link below to listen to the recording!

Leading Coaches Center Mastermind Call 6-8-11

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-featuring-garry-shleifer-publisher-of-choice-magazine/feed 0 Recording of the Mastermind Call featuring Kate Steinbacher and Melinda Cohan http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-the-mastermind-call-featuring-kate-steinbacher-and-melinda-cohan http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-the-mastermind-call-featuring-kate-steinbacher-and-melinda-cohan#comments Thu, 28 Apr 2011 17:47:32 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=589

On April 28th, 2011 we had the dynamic duo from the Coaches Console , Kate Steinbacher and Melinda Cohan, who talked with us about how to automate the mundane aspects of running your executive coaching business, and increase the longevity of current clients, build referrals, and create raving fans so you don’t have to be a brilliant marketer. Kate addressed:

  • How to provide exquisite support before, during, after AND in-between the coaching session (without spending MORE time).
  • How to avoid a trap that coaches fall into that only creates more marketing work for them in the future.
  • The #1 reason clients will hire you, rehire you and refer you!
  • The distinction between Good Support vs. High-level Support vs. Exquisite Support (and why you better know the difference if you want a thriving business)
  • How to gain back 55 minutes each day; 27½ hours each month and 2 months a year (imagine how many more clients you could work with if you had that kind of extra time)
  • 4 specific strategies you can implement immediately to integrate this level of service in your business

You can listen to the recording below if you missed the call, and if you prefer you can click here to DOWNLOAD it to listen to later (apologies that due to a technology glitch there is a minute of the recording missing around minute 7, when everyone was muted, but if you stick it out the recording continues shortly after minute 8 on the counter)

TOPIC: Systems Coaches Need for Client Retention and Referrals

Leading Coach Kate Steinbacher of Coaches Console, talked about creating systems for connecting with clients and prospects for retention and referrals so you develop raving fans and can then do less selling and more “exquisite client support”. Kate previously recorded an interview for the Leaders’ Clubhouse, so if you want to access more of Kate’s wisdom and business savvy you now can! For a limited time,  you can access Kate’s Secrets of the Champions interview here. Typically you’d have to join the Leaders’ Clubhouse to access this recording.

Also, to enhance our connection during this community call, we used the “wall” on our Facebook page during the call. Search for “Leading Coaches Center” on Facebook or click HERE and “Like” us so we can stay in touch.

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/recording-of-the-mastermind-call-featuring-kate-steinbacher-and-melinda-cohan/feed 0 Leading Coaches’ Mastermind Call Recording: Joyce Odidison on Strategies for Coaching Resistant or Difficult Clients http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-joyce-odidison-on-strategies-for-coaching-resistant-or-difficult-clients http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-joyce-odidison-on-strategies-for-coaching-resistant-or-difficult-clients#comments Wed, 16 Feb 2011 19:07:04 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=582

On February 16, 2011 we held a digitally interactive mastermind call featuring Joyce Odidison. We had 45 Leading Coaches register for the call, and we tried something new:  interacting on the Leading Coaches’ Facebook page while on the call with Joyce.

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You can listen to the recording here or simply push play on the player below.

Canadian Leading Coach, Joyce Odidison of IWS (Interpersonal Wellness Services Inc.), spoke with us about her program for coaching high conflict clients.  As the field of coaching expands, it has become apparent that there is an increasingly growing group of individuals who are not adequately served. These individuals have been labeled “uncoachable”, high conflict, resistant or disengaged.  These individuals are “sent” to coaching via referral, recommendations or directives, and for many it is a condition to their continued employment. Most of these individuals have had little success in mainstream programs, have exhausted workshops, EAP, counseling and in some cases therapy, yet their negative patterns and inability to develop and maintain good working relationships persist.  Joyce shared concepts, tools, and practices for working effectively with these resistant clients.

PDF DOWNLOAD — ACCESS THIS MODEL FROM THE CALL WITH JOYCE:  IWQ_Instrument_

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Joyce’s book explains more: Interpersonal Wellness System


Responding to the Growing Need for Remedial Coaching

More than 75% of clients who enter coaching in the corporate setting are either sent, referred, requested, suggested or mandated and they often display some resistance to the coaching process.  This means that coaching in the corporate arena is very often not voluntary and a substantial number of these coaching requests are for remedial outcomes. Remedial coaching requests can vary from repairing poor working relationships, changing negative patterns and attitudes, resolving conflicts, developing interpersonal skills, to improving personal wellness.

These employees are “sent” to coaching via referral, recommendations or directives, and for many it is a condition to their continued employment.  Most of them have had little success in mainstream programs, while some have exhausted, workshops, EAP, counseling and in some cases therapy, yet their negative patterns and inability to develop and maintain good working relationships persist.  These individuals have been labeled “uncoachable”, high conflict, resistant or disengaged.

Have you ever been called upon to coach employees only to realize that they don’t care for the process, don’t want to work with you and their personal goals are very different from their corporate goals? If you are a coach who wants to expand your services to include remedial coaching or working with resistant clients, then you will want to access the recording of our Mastermind call to learn about our strategies for remedial coaching.

The Interpersonal Wellness System Coach training program (IWSC) is designed to aid coaches who want to specialize in remedial coaching. The IWP practitioner program is a 30 hour coach training program exclusively designed for ICF certified coaches at the ACC level and beyond, who have a sound coaching knowledge, to expedite their training and hone this specialty.

With the impending rise in depression and manifestations of anger in the workplace as predicted by the World Health organization by 2020 (possibly the largest human social epidemic of the next decade), it is expected that calls and requests for remedial coaching will catapult.  A growing number of organizations already utilize remedial coaching and more coaches who are trained and specialized will ensure that the growing need for remedial coaching can be met.  Prepare yourself for the new wave of coaching calls that will see you helping to reach those to whom coaching has of yet, not been an option.

The mastermind call is scheduled for February 16, 2011 from 11am – 12noon CST. Join us and learn how to give your clients more tools, and equip them for success, also discover tools to market yourself to organizations as a remedial coach. If you can’t make this call, sign up anyway, so you can later access the recording.

ABOUT JOYCE:

Joyce Odidison is a Conflict Analyst, Strategist, Speaker and Coach. She has spent more than 15 years working and researching extensively in the field of Conflict Management. As the President and CEO of Interpersonal Wellness Services Inc. Joyce holds a Bachelor’s degree in Conflict Resolution, a Master’s degree in Conflict Analysis and Management and is a trained Mediator and Professional Certified Coach (PCC) with ICF. Joyce is a mentor coach and the creator of the Interpersonal Wellness Coach (IWC®) training program, a niche-building opportunity for coaches who wish to develop specialized skills for working with difficult and resistant clients. This process has been proven to be very successful, when working with clients in the corporate arena.

After working with difficult and high-conflict clients for many years, Joyce developed the Interpersonal Wellness System model®. The model is the foundation for the Interpersonal Wellness Coach program. It is also the basis of the Interpersonal Wellness Quotient (IWQ) an assessment instrument – that help clients take ownership, by measuring their capacity to contribute to the wellness of their relationships. The model also serves to accelerate results for employees at every level of an organization who need to develop interpersonal skills into competencies. This is especially effective when working with clients who have had recurring conflicts, angry outbursts, disrespectful conduct, bullying, harassment, ethical breaches and poor interpersonal skills.

Joyce has helped numerous resistant and hard-to-coach clients maximize their success and realize improved relationships at work, in teams, at home, in committees and in groups. She has helped her clients gain interpersonal intelligence, negotiate difficult workplace conflicts, create collaborative working groups, mediate highly charged disputes, and improve interpersonal competencies.

Joyce has also designed conflict management systems, leadership and management coaching/mentoring programs as well as anti-harassment and respectful workplace programs for corporate clients. Joyce brings a diverse perspective to her work, with experience as a former instructor of both Conflict Management and Sociology at the university and college levels. This has been instrumental in her design of the Interpersonal Wellness Coach training program, which offers a great learning opportunity for coaches seeking to provide remedial and corrective coaching to resistant clients. The program offers a wonderful marriage of coaching and conflict management theory and practice.

Joyce is also the author of two books: Getting Ready for Mediation, 2004 and Interpersonal Wellness System – A Coaching Tool Kit, 2010.

Joyce is an engaging, creative and innovative individual with a contagious passion for life, and for helping people develop and maintain great relationships while optimizing their life success. www.interpersonalwellness.com

]]> http://leadingcoachescenter.com/clubhouse/mastermind-live/leading-coaches-mastermind-call-recording-joyce-odidison-on-strategies-for-coaching-resistant-or-difficult-clients/feed 0 Toni Reece http://leadingcoachescenter.com/clubhouse/secrets-of-the-champions/toni-reece http://leadingcoachescenter.com/clubhouse/secrets-of-the-champions/toni-reece#comments Sun, 10 Oct 2010 20:04:37 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=572 Post image for Toni Reece

Some people just can’t help making a profound difference in the world.  Toni is one of those people!

She is pure engagement, and you will appreciate her spark of entrepreneurial energy. She’s the founder of The PEOPLE Model, and The PEOPLE Academy, Inc. She founded The Get Inspired Project and co-founded The Coaches’ Concierge in addition to working for 26+  years as a business and personal development coach.

Here’s her interview:

Download this Audio for later by CLICKING HERE

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]]> http://leadingcoachescenter.com/clubhouse/secrets-of-the-champions/toni-reece/feed 0 Make Your Networking Contacts Count! (Faculty: Lynne Waymon) http://leadingcoachescenter.com/clubhouse/leading-coaches-academy/make-your-networking-contacts-count http://leadingcoachescenter.com/clubhouse/leading-coaches-academy/make-your-networking-contacts-count#comments Fri, 23 Jul 2010 16:04:01 +0000 Suzi Pomerantz, Community Instigator & Resident Networking Maven http://leadingcoachescenter.com/clubhouse/?p=552

LynneStarSuitDear Coaches,

Jobs are found, businesses are built, and careers are made when your clients know how to use the tools of networking.  At Contacts Count we’ve identified The 8 Networking Competencies needed by almost everyone, in every job type at every level, and we’re happy to share them with you.   And hey, why not hone the skills yourself to attract more clients and build your business?

On this faculty page we’ve given you a variety of complimentary materials to help you sample our approach to networking.  Call Lynne at 301-589-8633 if you’d like to know more about:

  1. The 8 Networking Competencies that every professional needs to know
  2. One-on-one coaching on how to build your coaching business using the tools of networking
  3. Licensed Contacts Count Networking Coach Program that gives you state-of-the-art networking materials to use with your clients
  4. The Networking Competency Assessment, an on-line, 30-item test that tells you how your – or your client’s – networking skills stack up and shows you what to learn next.
  5. Make Your Contacts Count by Anne Baber & Lynne Waymon (AMACOM, 2nd edition)  The best “how-to” book on the market today.
  6. Job Hunt: 50 Networking Tips, a downloadable Guide for job-seekers, for only $3.99 (also comes as an iPhone app for just $2.99)
  7. The Contacts Count e-Newsletter, monthly tips and tools for you and your clients
  8. The Contacts Count Executive Briefing:  See why Contacts Count is #1 when it come to business and career networking training

As one recent client said, “Now I have an actionable idea of networking that doesn’t make me feel dirty or desperate! Thanks for your coaching.”

Contacts Count is the only networking approach that relies on teaching people about your Character and Competence as a way to build relationships.  And it’s the only method that works for both Introverts and Extroverts.

Our strategies and tools have been used by such diverse audiences as lawyers, IT professionals, interior designers, trainers, coaches, marketers, project managers, engineers, entrepreneurs,  and plastic surgeons, to name only a few!   When you look at The 8 Networking Competencies and take the Networking Competency Assessment, you’ll immediately see that Contacts Count offers state-of-the-art, field-tested ways for you to build and capitalize on a deep and wide network.

FREE ARTICLE: Cure the Under-developed Network

Cure the Under-developed Network Syndrome

By Anne Baber & Lynne Waymon

Co-authors of

Make Your Contacts Count:

Networking Know-How for Business and Career Success

(AMACOM, 2nd edition)

What ails your network? Most people’s networks are under-developed. People join groups and then assume that they have networking relationships with the other members.  Here’s a fresh look at the various kinds of relationships that are possible with contacts.  Even more important, if you know what kind of relationship you have with someone, the next step you can take to develop the relationship becomes obvious.

Imagine your network as a bulls-eye.

Accidents float around outside the concentric circles.  You’re in seat 14A.  Next to you, in 14B, is an Accident.  An Accident is a person you’ll never see again, unless you make it happen – exchange contact information and get back in touch.  In one study, 27 percent of people developed a relationship with someone they met on an airplane.  But it’s not smart to rely on meeting people by chance.

Inside the outermost circle, put the word Acquaintance.  An Acquaintance is a person you could find again, if you had to because you know someone in common.  Think of the architect you met at your cousin’s daughter’s wedding.  But you’re not going to run into him in the normal course of your life.  Remember your Acquaintances when you want more diversity in your network.  Cultivating an Acquaintance will bring you in touch with people you don’t normally see.

Inside the next circle, put the word Associate.  An Associate is a person who belongs to a group you belong to.  That means, you’ll see him repeatedly.

We believe it takes six to eight meetings before two people know and trust each other enough to go to bat for each other. So Associates, whom you’ll see again and again, are your easiest contacts to develop. However (and this is one of the biggest mistakes networkers make), if you don’t develop these relationships, you will remain only co-members of a group.  You won’t have begun to act as resources for each other.

Once you have acted – exchanged something of value – a tip, a resource, some information – you and your Associates become Actors.  Actors are people you are actively trading with.  When you give first, you plug into a quirk of human nature that’s the basis for strong networking relationships:  The Reciprocity Principle.  It goes like this.  If you give somebody something, he will try to give you something back.  Two-way swaps are the meat and potatoes of networking.

But there are ways to make relationships even more relevant. When that happens, you and your contact will be able to help each other even more. Advocates (inside the next circle) know you so well and trust you so completely that, when they see an opportunity with your name on it, they’ll grab it and give it to you. Because you’ve taught them so much about yourself, they’ll unhesitatingly pass your name along to others.  Advocates can give vivid examples of you in action, serving a client, saving the day, solving a problem.

Finally (in the center circle), you’ll have a few Allies.  Allies are on your personal board of directors. They know where you’re headed and will do all they can to help you reach your goals. They will actually seek out opportunities for you.  (You’ll do the same for them.) They’ll celebrate with you when things go well, commiserate with you – and even tell you the truth – when things go wrong.

Take a minute to think about your networking contacts.  Draw out the bulls-eye and decide, which A best describes each contact.  Then you’ll be able to determine what your next step could be with each person.

If you want to move from Actor to Advocate with a contact, for example, tell stories so that your contact will be able to describe your capabilities to others.  Ask for stories from your contact, so you can reciprocate.

Using this As model will help you create a fully developed network and help you make networking an art, not an accident.

Anne Baber and Lynne Waymon are co-founders of Contacts Count and co-authors of 5 books on networking and career management.  Visit them at www.ContactsCount.com.  Information on how to become a Licensed Contacts Count Networking Coach is at http://www.contactscount.com/coachprogram.html . Their Networking Competency Assessment shows which networking skills you’ve mastered and which to give attention to next.  Go to http://www.contactscount.com/testyourskills.html for details.

FREE ARTICLE: Make Networking Work: The 3 Million Dollar Moments

Make Networking Work

by Anne Baber and Lynne Waymon, authors of Make Your Contacts Count (AMACOM, 2nd edition)

Sophisticated networkers turn every professional and social event they attend into opportunities to expand their circle of contacts. Are you involved with professional organizations, volunteer activities, civic endeavors? Do you know how to make the most of these opportunities?

Focus first on the three “Million Dollar Moments” that happen over and over again at business and social events. They are “Million Dollar Moments” because initiating and managing these business relationships can not only enhance your career, but also add substantially to your bottom line.

Most people don’t manage these moments. They muddle through, relying on the meeting and greeting rituals we all know so well. But, those old rituals can actually stand in the way of building relationships. To forge relationships effectively and efficiently, start networking smart.

The Name Exchange

The first moment comes when you exchange names. Develop your ability to remember other people’s names and – - equally important – - learn how to teach your name to other people.

The next time you’re at a networking event, watch people introduce themselves. Almost everyone zips through the exchange in less than six seconds!

You can do a lot in six seconds. Send a fax. Blow out the candles on your birthday cake. Buy a lottery ticket. But one thing you can’t do in six seconds is teach someone your name and learn his or hers.

So slow down. Linger longer.

To learn someone’s name, do these three things:

Repeat it. After the other person says her name, repeat her first name in

your greeting. Say “Hi, Theresa. It’s good to meet you.”

Ask about it or comment on it. You might ask about the spelling: “Do you

spell your name with an “h”?

Ask separately for the last name. Say, “Tell me your last name again.”

To teach your name, do these three things:

Give your first name twice. Say, “I’m Bob. Bob Torvette.”

Say both your names clearly and distinctly. Don’t run them together.

Provide a way for people to remember your name. Say, “It’s like Corvette but with a “T.”

Often people say this about the name exchange: “Oh, I just rush through that part to get on to the good stuff.” But, in networking, names are “the good stuff.” Unless you learn someone’s name and teach that person yours, you can’t really expect to begin a relationship. So, abandon the six-second ritual. Do the name exchange the effective way.

What Do You Do?

The second Million Dollar Moment occurs when someone asks that inevitable question, “What do you do?” How you answer that question determines whether you’ll instantly start an interesting, productive conversation or one that just limps along.

What do you usually say when someone asks you that question?

Do you tell your title? “I’m president of Cleaver & Associates.” Give the name of your organization? I’m with Big City Eye Center. Mention your industry? “I’m in health care.” “I’m in sales.” Give your occupation? “I’m an administrator.”

Most people say one of those things. Don’t! They are not effective answers.

Instead, tell exactly what you want someone to remember about you and a quick example that brings your job to life.

Don’t say, “I’m an interior designer.” Instead, say, “I help people get the best deal on office furniture and arrange it for maximum productivity. Last week, I worked with a brand new company (Give the name if you wish.) to set up its office space. The furniture was delivered one day; they were up and running the next.”

Create several answers to the question “What do you do” to emphasize your skills and talents (your competence) and to build your image as a person who is trustworthy (your character).

What Are We Going To Talk About?

The third Million Dollar Moment happens just before the conversation about the weather. There’s a pause, as you and your conversation partner try to come up with a topic of mutual interest. This “moment” also happens when you hear the question, “What’s new?” If you answer, “Not much, what’s new with you?” you’ve missed the boat.

Be prepared to be spontaneous. Decide every day what you have to give, conversationally speaking – - your enthusiasms, resources, expertise, tips, shortcuts. Then listen generously. Be alert for needs so you can offer an idea, an introduction, a referral.

When Cindy heard Jim say he needed to find a really special gift for an important client, she gave him the name of a gift basket service she’d used and liked. Also, be prepared to talk about things you want to find, learn, or connect with. When someone says, “What’s new?” say, “I’m adding audio to my website. Have you listened to anybody’s site?”

Rather than relying on the old, worn-out topics, create an agenda for yourself. Be ready to give something; be ready to find what you need or want. That way, you’ll always have productive and interesting conversations that encourage your relationship with your partner.

When you capitalize on the three Million Dollar Moments and use them to build relationships with the future in mind, you’ll see your networking efforts pay off. That’s the way to make networking an art – - not an accident.

Anne Baber and Lynne Waymon are principals of Contacts Count, a nationwide consulting and training firm that specializes in business and professional networking, and career development. They are co-authors of five books.  The most recent is Make Your Contacts Count: Networking Know-How for Business and Career Success (2nd edition, AMACOM).  Fortune 500 companies license their training programs.  Coaches license their materials to use with clients.  Visit them at www.ContactsCount.com

80-minute audio CD: Networking Know-How: The Contacts Count System for Savvy Professionals & Smart Companies

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Make Your Contacts Count by Anne Baber & Lynne Waymon (AmACOM, 2nd edition) book cover:

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